I created two new contacts: network-primary network-secondary I set the host and service notification commands on both contacts to the new commands I created during install I created multiple new contact groups network-all network-boss I add everyone who will ever be on call for network equipment to the network-all group. On all network equipment on the alert settings I set the contact to equal network-primary and set notification interval to 15 mins I create a service and host escalation, both tied to the same hostgroup that esclates to network_secondary on the 2nd alert and also sets second as the last alert Because of the above escalation, I modify the scripts and set the $alertnum variable to 3. If I did not, starting with the 3rd alert the primary on-call would receive duplicate alerts I create a service and host escalation, both tied to the same hostgroup that esclates to network_all on the 3rd alert and sets final notification to 0 I create a service and host escalation, both tied to the same hostgroup that esclates to network_boss on the 4th alert and sets final notification to 0