UnicenterService Desk Ticket Automation Script

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Last Release Date

2009-02-24

Owner

nagiosexchange

Website

felipeferreira.net/?p=269

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97920

Files:

File	Description
sd.txt	The script

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A Nagios script that allow the dynamic and automtization of ticket creation in Unicenter Service Desk. The script is still under development, but has been test with Unicenter Service Desk 11. By Felipe Ferreira.

Uses Nagios + NRPE_NT to pass parameters from alarms. HOWTO:

Define: nrpe.cfg to use this script:

command[create_ticket]=cscript //Nologo c:nrpe_ntpluginssd.vbs $ARG1$

Call from nagios server:

./check_nrpe -H 192.168.3.228 -t 30 -c create_ticket -a  "-G HD1 -T I -C Comunicaciones.ADSL -A avdarie -P Urgente -S 'Resumo_del_problema D Descricion de la cosa toda SWAJ21312' "

Tips on integration with Service Desk can be found here: http://www.helpdeskusers.com/e107_plugins/content/content.php?content.59

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